FAQ
Straight answers, no conference required.
What the desk does on a new lane, whether it replaces your network memberships (it doesn’t), what goes into a scorecard, and what stays human — answered the way an operations head would ask.
01What does the desk actually do when I need a partner on a new lane?
It decomposes the route, builds a candidate list from your network memberships and shipment history, sends structured RFQs on email and WhatsApp with your deadline, chases non-responders once, and aggregates every reply into a single normalized comparison. Response times and quotes flow into each partner's scorecard automatically.
02Is this trying to replace forwarder networks like WCA or JCtrans?
No — it runs on top of them. Networks are where partners are found and where payment protection lives; the desk is how you systematize what happens between conferences: who you ask, how fast they answer, who executes, who deserves more volume. Think of it as the performance layer your memberships never shipped.
03What goes into a partner scorecard?
Four dimensions, all from your own data: response speed across every RFQ, quote competitiveness when compared, execution record (milestones, documents, PODs), and settlement behaviour (SOA discipline, disputes, netting). Protection status — Gold Medallion-class programs — is noted per network membership.
04How do partner RFQs go out?
Email and WhatsApp, in a structured format that makes replies comparable: lane, cargo, service, validity requested, your deadline. Replies in any format — PDF, email body, WhatsApp message — are parsed back into one comparison.
05Does it know about payment protection programs?
Yes — protection status is a scorecard field. Network programs differ meaningfully (per-claim caps, cross-network coverage, annual pools), and the desk keeps each partner's coverage visible next to their numbers, because a brilliant rate from an unprotected stranger is a different proposition than the same rate from a protected member.
06We do reciprocal business with partners. Does the desk understand that?
It tracks both directions: the freehand you send a partner and the nominations they send you. Reciprocity imbalances become visible instead of vaguely felt — which changes renewal conversations.
07Does it work with our TMS?
Yes — alongside CargoWise, Logi-Sys, Kale, Shipsy, Magaya, or Excel and Tally. Partner data, RFQs and comparisons live in the desk; jobs continue in whatever runs your operations.
08What stays human?
The relationship itself. The desk drafts RFQs, chases, collates and scores; you decide who gets the business, who gets a hard conversation, and who gets dinner at the next conference. Judgment stays with the person who owns the network.
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