FAQ
Straight answers, no conference required.
What the desk does on a new lane, whether it replaces your network memberships (it doesn’t), what goes into a scorecard, and what stays human — answered the way an operations head would ask.
01What does the desk actually do when I need a partner on a new lane?
It builds a candidate list from your network memberships and shipment history, ranks it on what your own files show, sends structured RFQs on email and WhatsApp with your deadline, chases non-responders once, and aggregates every reply into a single normalized comparison. Response times and quotes flow into each partner's scorecard automatically.
02Is this trying to replace forwarder networks like WCA or JCtrans?
No — it runs on top of them. Networks are where partners are found and where payment protection lives; the desk is how you systematize what happens between conferences: who you ask, how fast they answer, who executes, who deserves more volume. Think of it as the performance layer your memberships never shipped.
03What goes into a partner scorecard?
Four dimensions, all from your own data: response speed across every RFQ, quote competitiveness when compared, execution record (milestones, documents, PODs), and settlement behaviour (SOA discipline, disputes, netting). All four are scored from your own shipment history, so a lane goes to the partner who has actually performed on it.
04How do partner RFQs go out?
Email and WhatsApp, in a structured format that makes replies comparable: lane, cargo, service, validity requested, your deadline. Replies in any format — PDF, email body, WhatsApp message — are parsed back into one comparison.
05Does it know about payment protection programs?
We explain them — WCA's Gold Medallion, JCtrans' GCP tier, the Globalia and Conqueror plans, with their caps and cross-network rules, are set out in the guide and the glossary. Coverage is administered by the network, not by the desk. What the desk scores is what your own shipments show: response speed, quote competitiveness, execution and settlement.
06We do reciprocal business with partners. Does the desk understand that?
It tracks both directions: the freehand you send a partner and the nominations they send you. Reciprocity imbalances become visible instead of vaguely felt — which changes renewal conversations.
07Does it work with our TMS?
Yes — alongside CargoWise, Logi-Sys, Kale, Shipsy, Magaya, or Excel and Tally. Partner data, RFQs and comparisons live in the desk; jobs continue in whatever runs your operations.
08What stays human?
The relationship itself. The desk drafts RFQs, chases, collates and scores; you decide who gets the business, who gets a hard conversation, and who gets dinner at the next conference. Judgment stays with the person who owns the network.
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